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The Funnel Tells You Where. Customers Tell You Why.
I built a dashboard to see where new users get stuck. The answer came from about ten conversations, patient alignment and a change that wasn’t code.
Thoughts on software, systems, and the people who build them. Connecting the dots between engineering and the product experience.
A little about meI built a dashboard to see where new users get stuck. The answer came from about ten conversations, patient alignment and a change that wasn’t code.
A briefing on AI, security, frameworks, and infrastructure for engineering leaders.
Why healthy services can still create a broken product, and how shared contracts and feature leadership close the gaps.